Help Center
Help Center
Topics
Returns & Exchanges: Want to make a free return?
Orders & Shipping: Looking for your order status, or have questions about shipping? We’re currently experiencing high order volume. Please allow for 2-3 days for order processing prior to shipment. We appreciate your patience and understanding.
Discount Codes: Have a discount code you'd like to use?
Payment Types & Gift Cards: Wondering what forms of payment we accept?
ALO Access: Interested in joining our rewards program?
Size Guide: Want to know more about our sizing?
Stores: Want to find a store near you?
Frequently Asked Questions
Do you provide price matching or adjustments?
▶Sorry, ALO does not offer price matching or adjustments at this time.
Why is my discount code not working?
▶Please note that our discount codes are for one-time use only. If your order is canceled or returned, you are unable to use the code a second time. Additionally, discount codes are unable to be stacked on site-wide promotions. If the code is eligible, try typing in the code to ensure there are no additional spaces.
What is the status of my return?
▶To view the status of your return, please reference your return tracking number. You can find that on your return submitted confirmation email. Once your return has been delivered, please allow 2-4 days for your return to be processed. Please note: Combining returns can extend the return processing times.
How can I modify my order?
▶Once your order has been submitted successfully, the order goes almost immediately to processing for the warehouse to ship. To get your order to you as fast as possible, no changes can be made at this stage. Please contact us immediately to cancel the order. Otherwise, you can return or exchange your item(s) once your package arrives.
Couldn't Resolve your Issue? Contact Us.
Call
Weekdays: 6:00am to 6:30pm (PT)
Weekends: 8:00am to 4:30pm (PT)
(855) 793-3100
Text
Level 2 & 3 only
ALO Access Text Support
(424) 567-8133